Insights and ideas to drive smarter deliveries.

Articles

Loop adds ‘Software-as-a-Solution’ to their SaaS Delivery Management Platform

loop delivery platform

Loop adds ‘Software-as-a-Solution’ to their SaaS Delivery Management Platform

Loop, a leading delivery management platform has announced that it is adding a software-as-a-solution service to its already existing software-as-a-service (SaaS) model for a more comprehensive client offering. This strategic shift further empowers businesses to unlock unprecedented efficiency, sustainability and scalability within their delivery operations based on their operational needs.

Kimberley Taylor, Founder and CEO of Loop, emphasised the company’s commitment to provide tailored solutions to address the unique challenges faced by their client. “While our core delivery management platform serves as an accessible, scalable SaaS solution for smaller businesses, we’ve found that our larger enterprise clients require a more customised approach,” she said. “As software-as-a-solution partners, we work closely with these clients to understand their pain points and develop targeted solutions that seamlessly integrate with their existing systems and workflows.”

At the heart of Loop’s offering is its route optimisation algorithm. Developed in-house, this powerful data-driven tool helps businesses reduce the distance their drivers travel by an average of 20%. “By finding the most efficient sequence of deliveries, we’re able to dramatically reduce the number of kilometres driven, which directly impacts vehicle maintenance, fuel consumption, driver productivity, while boasting environmental benefits. This translates to an immediate return on investment for our clients, helping them unlock more value and efficiency within their supply chain.”

The company’s delivery management system includes a management console, driver mobile app, and white-labelled customer tracking page – all designed to provide unparalleled visibility and control over the entire delivery process.

“The management console gives our clients a real-time, bird’s-eye view of their entire delivery operation. They can track orders, monitor driver performance, and have an overview of key metrics, such as on-time delivery rates to proactively address any delays – all from an intuitive web-based dashboard,” said Taylor. It offers live and historical views of delivery operations allowing businesses to automate tasks, such as route optimisation and driver dispatch, which improve efficiency, reduce costs and allow businesses to identify and address any issues promptly. “This level of visibility is crucial for businesses looking to scale their operations without sacrificing efficiency or customer satisfaction,” she added.

The driver mobile app empowers delivery personnel by guiding them through their daily tasks in the most efficient sequence. “By taking the guesswork out of route planning, drivers are able to complete more deliveries in less time, ultimately improving their productivity and earning potential,” Taylor noted. “It also incorporates various features catered to specific business needs, such as capturing electronic proof of delivery in the form of signatures, photographs, or one-time pins upon delivery.”

Meanwhile, Loop’s customer tracking page offers end-customers real-time updates on the status of their deliveries. “Visibility is key to customer satisfaction. When customers can see where their order is and when it’s expected to arrive, this decreases the time drivers spend at each stop by up to 50%, based on Loop’s independent client data and is a significant efficiency gain for Loop’s clients.

In this way, Loop also helps businesses of all sizes improve their customer satisfaction scores. One of Loop’s fast-food clients saw their customer satisfaction rating increase from 3.5/5 to 4.87/5 within two months of implementing Loop’s customisable tracking page.

The company’s evolution to add a software-as-a-solution model to its software-as-a-solution offerings has been a natural progression for Loop, since it launched in 2016 and as the company expands its reach into the traditional logistics and distribution industries. “While our roots are in the on-demand delivery space, our technology can be equally transformative for businesses operating in more traditional delivery models,” said Taylor.

For larger enterprises, the ability to tailor Loop’s platform to their specific needs has been a game-changer. “We’ve worked with clients who have existing delivery management systems, but they’re looking to gain that next level of efficiency and sustainability,” she explained. “By offering our route planning and optimisation algorithms as standalone solutions, we’re able to integrate seamlessly with their existing infrastructure and provide the customised tools they need to thrive.”

As Loop looks to the future, the company remains committed to its mission of empowering businesses to achieve new heights of efficiency and growth. “Whether our clients are small e-commerce start-ups or large-scale logistics providers, our goal is to be a true partner in their success,” said Taylor. “By combining our industry-leading technology with a deep understanding of their unique challenges, we’re able to deliver solutions that drive tangible, measurable results.”

Explore the World of Loop’s Delivery Management Software

If you are keen to explore how Loop’s on-demand delivery management software can streamline your operations and drive incredible delivery success, contact our friendly team to organise a free demo. With various features, including the driver app, management console, and customer interface, we work with all stakeholders in the delivery chain to ensure it’s an easy and streamlined experience. Discover how Loop’s platform can enhance your delivery systems, reduce fuel costs and delivery times, and ensure 5-star service every time. We are excited to work with you and revolutionise your delivery game.